SURPRICE CAR
RENTALS_TERMS AND CONDITIONS GREECE_2021
General Rental Information |
The mentioned
car types are indicative only and there is the possibility to be provided a
car with the same standards. The renter
must hold a valid European or International Driving License, issued at least
one year before the rental. Car will not be provided to renters without a
European or International Driving License. Rates are
calculated based on collection/return to the same rental location. Rental
days are calculated on a 24-Hour basis from the vehicle pick up. There is a
gross period of two (2) hours at the drop off time. Over two (2) hours
delayed renter will be charged an
additional day. Any additional
charge for extra equipments will be paid locally. Partially used
vouchers are not refundable without our prior confirmation. Service will
not be given for any unconfirmed reservation. |
Age Restrictions |
The minimum
age for renters on all car categories is 23 years old. The maximum renters’ age
for all car categories is 72 years
old. Young driver
fee 10 Euro (VAT included)/day
between 20-23 years old to be paid upon arrival Senior driver
fee 10 Euro (VAT included)/day for more than 72 years old to be paid upon arrival |
Minimum Rental |
Minimum rental
is one (1) day. |
Contact |
All
cancellations must be sent at reservations@surpricecars.com and
a confirmation of cancelled booking will return. Amendments of
already confirmed bookings 1 day before the arrival are under request. All amendments
must be sent at reservations@surpricecars.com and
a confirmation must return. For all the
destinations enquires partners shall contact us at 0030 2810330025 / 0030
2810341911 or at the already provided email addresses. The locations’ phone
numbers have been provided are only for the vouchers and customers’ contact service. |
Credit Cards / Deposits |
A Credit Card
at driver's name is always required. The excess amount will be blocked and
released upon vehicle return. If renter’s credit card is not valid or does
not have the sufficient amount for the deposit required, service will not be
provided. At this situation, booking will be cancelled, and a fee of 3 days rental
will be applied. Accepted
credit cards: VISA and Mastercard We do not
accept any prepaid cards. |
· In
case the customer would like to leave cash or debit card for the deposit’s pre-
authorization, there will be an administration fee of 10 euros plus all
relevant bank charges which may occur at
the refund. In such a case, the customer agrees to provide to the staff of the
Station the full details of his bank account (IBAN).
· Renter
must hold his car rental voucher and provide it at the pickup time.
· At the
provided credit card will apply all the extra charges.
· The deposit is held on the credit card until the car is
returned. Please notice that it depends on the bank for the time required for
the release of the deposit.
General Insurance Conditions | |||||
Theft
insurance of the car is already included in our offer. Renter must present
the key to the insurance company to be totally covered, otherwise the
insurance is not valid, and the total amount should be charged. Items in the
car are not insured. In case of any damage for theft reasons, the insurance
does not cover the renter. Fire insurance
is already included in our offer. Third party’s
liability is already included in our offer. Renter is covered with maximum amount
of 1.000.000 euro for material damages and 1.000.000 euro for personal
injuries. Personal
accident insurance is already included in our offer. Covers the driver with maximum amount of 5.000 euro for
invalidity, decease, and medical costs. Full Damage
Waiver with deductible excess depending on the car category. Renter may
reduce the excess by paying an extra charge per day. At the table below is
shown the deductible excess and the extra charge per day to be reduced. | |||||
| GROUP | CDW / Rental | FDW / Day | FDW deposit /rental |
|
A | 750 € | 15,00 € | 150 € | ||
AA | 750 € | 15,00 € | 150 € | ||
B | 800 € | 16,00 € | 180 € | ||
BB | 800 € | 16,00 € | 180 € | ||
B1 | 800 € | 16,00 € | 180 € | ||
C | 900 € | 18,00 € | 220 € | ||
CC | 900 € | 18,00 € | 220 € | ||
C1 | 900 € | 18,00 € | 220 € | ||
C2 | 800 € | 18,00 € | 220 € | ||
D | 1.000 € | 20,00 € | 250 € | ||
DD | 1.000 € | 20,00 € | 250 € | ||
D1 | 1.100 € | 22,00 € | 280 € | ||
D2 | 1.200 € | 25,00 € | 300 € | ||
D3 | 1.300 € | 27,00 € | 350 € | ||
E | 1.100 € | 25,00 € | 260 € | ||
E1 | 1.300 € | 30,00 € | 350 € | ||
F | 1.200 € | 25,00 € | 300 € | ||
G | 1.800 € | 30,00 € | 350 € | ||
GG | 1.800 € | 30,00 € | 350 € | ||
KSG | 800 € | 18,00 € | 250 € | ||
KA | 800 € | 16,00 € | 150 € | ||
K | 900 € | 19,00 € | 200 € | ||
KK | 1.050 € | 21,00 € | 250 € |
| K1 | 950 € | 23,00 € | 200 € |
|
L | 1.100 € | 25,00 € | 250 € | ||
L0 | 1.100 € | 25,00 € | 250 € | ||
L1 | 1.100 € | 25,00 € | 250 € | ||
M | 1.100 € | 25,00 € | 250 € | ||
M1 | 1.500 € | 25,00 € | 300 € | ||
ME | 1.500 € | 25,00 € | 300 € | ||
N | 950 € | 20,00 € | 250 € | ||
N1 | 950 € | 25,00 € | 250 € | ||
N2 | 950 € | 25,00 € | 250 € | ||
| SW | 1.100 € | 28,00 € | 260 € |
|
| SWA | 1.100 € | 28,00 € | 260 € |
|
For the Zero
(0) excess option where no deposit is being required, there is an extra fee
of 3 euros (VAT included) per day. Second driver insurance may apply with an extra charge of 4 euro (VAT included) per day. There
is no maximum number of additional drivers allowed per rental. Same
conditions apply as per main driver. Underneath and
roof of the car are not covered by any insurance company in Greece. Glasses and
mirrors are not covered. Tires and
wheels are not covered.
® Police
reports are mandatory in case of accident or damage, so as the renter to be
covered by the insurance company. If the renter will not report the damage on
time will not be covered by the insurance. ® In
case of accident of tickets/fines, the customer will be charged an administration
fee of 15 euros (VAT included) per
case. ® In
case of police removal of the vehicle’s license plate you will be charged
2-days rental. ® The
renter is not covered by any Full Damage Waiver Insurance caused by alcohol,
drugs use or transportation of illegal materials. ® A
pre-authorized amount may be required on FDW insurance, as deposit for the
uninsured parts of the vehicle. |
Taxes / Surcharges |
V.A.T. (24%)
is already included in our offer. Municipality
Taxes are already included in our offer. Airport
surcharges are already included in our offer. Contract fees
are already included in our offer. |
Services / Assistance |
INCLUDED IN
OUR OFFER 24 hours road assistance. Real 24 hours live phone assistance. Change of car
in case of breakdown, maximum 24 hours depending on the distance. Unlimited kilometers. |
Extra/Equipment (VAT
included)
Baby seat / Booster / infant child seat 4 euro per day
Snow chains 3.70
euro per day
GPS 7.50 euro per
day
Wi-Fi 7.50 euro per day
For excessive dirt of the vehicle, a biological
cleaning will be charged for 100 euro. Photos to prove the excessive dirt will be required.
Fuel Policy |
The car shall
return with the same fuel as rented at the pickup time, otherwise a refueling
charge will be applied based on the public rates + 15 euro refueling charge. |
Out of Hours |
Out of hours
deliveries or collections will apply with an extra charge of 25 euro to be paid locally. |
No Show / Cancellations |
If the renter
will not appear two (2) hours after the confirmed pick up time and do not
notice through phone any delay, Surprice Car Rentals has the right to declare
No Show and not provide a
car in case of show up later. No show
customers will be charged with the amount of three (3) days of the total
rental or the maximum rental days if the duration is less than three (3) days. Cancellations
of any kind, within 24 hours prior to pick up, will be charged with the
amount of two (2) days of rental. Cancellations
at the pickup time due to refusal of customer to rent at pick up time,
refusal to hand in deposit, non-valid driving license, renter in influence of
alcohol, etc.) will be charged with the amount of three (3) days of rental. |
Territorial Restrictions |
Transportation
between the islands is not allowed, will not be provided service in case of
breakdown and is not covered by the insurance. Ferrying the
vehicle is not allowed from any of
our destinations. Cross border
rentals are not allowed. One-way
rentals in the islands is 100 euro For
Deliveries/collections to Port Agios Nikolaos, in Zakynthos apply with an
extra charge of 25 euro. International
one-way rentals are not allowed. Piraeus Port
deliveries / collections apply an extra charge of 50 euro. |
Hotel Deliveries / Collections |
Hotel
Deliveries / Collections within the city limits are free of charge. (Please
note that for Ag. Nikolaos, Crete, the distance is covered from Heraklion
station, so the required fee will be applied based on the distance). Out of the
city limit charges will apply depending on the distance. Until 25 km out of the city an extra charge of is 18,6 euro will apply. More than 25 km a charge of 37,2 euro will apply. More than 100 km will
be under request with an extra
charge. |
Athens and Thessaloniki downtown hotel deliveries /
collections apply an extra charge of 25 euro.
In regions where hotel delivery service is not
provided, an extra fee may apply.
Condition of Vehicle |
Vehicle must
be returned, normal wear and tear expected in the same condition as when
rented. If the
exterior or interior damage of the vehicle is a consequence of your
negligence or due to being under drugs and alcohol influence you will pay the
total value of the damage regardless the excess amount deposited. In case that
the renter is not satisfied with the car must inform immediately the station, to arrange to change it. A loss of keys
fee applies in the amount of the price of the official car dealer and the
cost of the delivery plus and administration fee of 15 euros (VAT included). Damages by
weather conditions due to customer’s negligence are not covered by the
insurance and renter is responsible for this. |
All
term, conditions and prices are subject to change.