RENTALS_TERMS AND CONDITIONS GREECE_2021
General Rental Information
car types are indicative only and there is the possibility to be provided a
car with the samestandards.
must hold a valid European or International Driving License, issued at least
one year before the rental. Car will not be provided to renters without a
European or International DrivingLicense.
calculated based on collection/return to the same rental location. Rental
days are calculated on a 24-Hour basis from the vehicle pick up. There is a
gross period of two (2) hours at the drop off time. Over two (2) hours
delayed renterwill be charged an
charge for extra equipments will be paid locally.
vouchers are not refundable without our priorconfirmation.
not be given for any unconfirmedreservation.
age for renters on all car categories is 23 years old. Themaximum
for all car categories is 72 years
fee 10 Euro (VAT included)/day
between 20-23 years old to be paid uponarrival
fee 10 Euro (VAT included)/day for more than 72 years old to be paid uponarrival
For all the
destinations enquires partners shall contact us at 0030 2810330025 / 0030
2810341911 or at the already provided email addresses. The locations’ phone
numbers have been provided are onlyfor the vouchers and customers’ contact service.
Credit Cards / Deposits
A Credit Card
at driver's name is always required. The excess amount will be blocked and
released upon vehicle return. If renter’s credit card is not valid or does
not have the sufficient amount for the deposit required, service will not be
provided. At this situation, booking will be cancelled, and a fee of 3 days rental
credit cards: VISA andMastercard
We do not
accept any prepaid cards.
case the customer would like to leave cash or debit card for the deposit’s pre-
authorization, there will be an administration fee of 10 euros plus all
relevant bankcharges which may occur at
the refund. In such a case, the customer agrees to provide to the staff of the
Station the full details of his bank account(IBAN).
must hold his car rental voucher and provide it at the pickuptime.
provided credit card will apply all the extracharges.
·The deposit is held on the credit card until the car is
returned. Please notice that it depends on the bank for the time required for
the release of thedeposit.
General Insurance Conditions
insurance of the car is already included in our offer. Renter must present
the key to the insurance company to be totally covered, otherwise the
insurance is not valid, and the total amount should be charged. Items in the
car are not insured. In case of any damage for theft reasons, the insurance
does not cover therenter.
is already included in ouroffer.
liability is already included in our offer. Renter is covered with maximum amount
of 1.000.000 euro for material damages and 1.000.000 euro for personal
accident insurance is already included in our offer. Covers the driver withmaximum amount of 5.000 euro for
invalidity, decease, and medicalcosts.
Waiver with deductible excess depending on the car category. Renter may
reduce the excess by paying an extra charge per day. At the table below is
shown the deductible excess and the extra charge per day to bereduced.
CDW / Rental
FDW / Day
FDW deposit /rental
For the Zero
(0) excess option where no deposit is being required, there is an extra fee
of 3 euros (VAT included) perday.
Second driver insurance may apply with an extra charge of 4 euro (VAT included) per day. There
is no maximum number of additional drivers allowed per rental. Same
conditions apply as per maindriver.
roof of the car are not covered by any insurance company in Greece.
mirrors are notcovered.
wheels are notcovered.
reports are mandatory in case of accident or damage, so as the renter to be
covered by the insurance company. If the renter will not report the damage on
time will not be covered by the insurance.
case of accident of tickets/fines, the customer will be charged an administration
fee of 15 euros (VAT included) per
case of police removal of the vehicle’s license plate you will be charged
renter is not covered by any Full Damage Waiver Insurance caused by alcohol,
drugs use or transportation of illegal materials.
pre-authorized amount may be required on FDW insurance, as deposit for the
uninsured parts of the vehicle.
Taxes / Surcharges
is already included in ouroffer.
Taxes are already included in ouroffer.
surcharges are already included in our offer.
are already included in ouroffer.
Services / Assistance
24 hours roadassistance.
Real 24 hours live phoneassistance.
Change of car
in case of breakdown, maximum 24 hours depending on thedistance.
For excessive dirt of the vehicle, a biological
cleaning will be charged for 100 euro. Photos to prove the excessive dirt will berequired.
The car shall
return with the same fuel as rented at the pickup time, otherwise a refueling
charge will be applied based on the public rates + 15 euro refueling charge.
Out of Hours
Out of hours
deliveries or collections will apply with an extra charge of 25 euro to be paidlocally.
No Show / Cancellations
If the renter
will not appear two (2) hours after the confirmed pick up time and do not
notice through phone any delay, Surprice Car Rentals has the right to declare
No Show and notprovide a
car in case of show uplater.
customers will be charged with the amount of three (3) days of the total
rental or the maximum rental days if the duration is less than three (3)days.
of any kind, within 24 hours prior to pick up, will be charged with the
amount of two (2) days of rental.
at the pickup time due to refusal of customer to rent at pick up time,
refusal to hand in deposit, non-valid driving license, renter in influence of
alcohol, etc.) will be charged with the amount of three (3) days ofrental.
between the islands is not allowed, will not be provided service in case of
breakdown and is not covered by theinsurance.
vehicle is not allowed from any of
rentals are notallowed.
rentals in the islands is 100euro
Deliveries/collections to Port Agios Nikolaos, in Zakynthos apply with an
extra charge of 25euro.
one-way rentals are notallowed.
deliveries / collections apply an extra charge of 50euro.
Hotel Deliveries / Collections
Deliveries / Collections within the city limits are free of charge. (Please
note that for Ag. Nikolaos, Crete, the distance is covered from Heraklion
station, so the required fee will be applied based on thedistance).
Out of the
city limit charges will apply depending on the distance. Until 25 km out of the city an extra charge of is 18,6 euro will apply. More than 25 km a charge of37,2
euro will apply. More than 100 km will
be under request with an extra
Athens and Thessaloniki downtown hotel deliveries /
collections apply an extra charge of 25euro.
In regions where hotel delivery service is not
provided, an extra fee mayapply.
Condition of Vehicle
be returned, normal wear and tear expected in the same condition as when
exterior or interior damage of the vehicle is a consequence of your
negligence or due to being under drugs and alcohol influence you will pay the
total value of the damage regardless the excess amountdeposited.
In case that
the renter is not satisfied with the car must inform immediately the station, to arrange to changeit.
A loss of keys
fee applies in the amount of the price of the official car dealer and the
cost of the delivery plus and administration fee of 15 euros (VATincluded).
weather conditions due to customer’s negligence are not covered by the
insurance and renter is responsible forthis.
term, conditions and prices are subject to change.